Travel affected by Middle East conflict

Issued: 24 July

What you need to know

  • The Australian Government continues to advise travellers to avoid travel through and to Middle East locations.
  • This advice changes from time to time.
  • We advise all customers travelling in and around the area to stay up to date with the latest advice on Smart Traveller from the Australian Government.

Please do not hesitate to contact our 24/7 emergency assistance team on +61 2 9191 1180 if you need help. If you’re unable to call us, you can email us on [email protected].

Policy coverage

Please note that we are unable to cover any claims, costs or losses or liabilities directly or indirectly arising from, related to or associated with the following:

E.5 War and violence

Any:

  • riot or civil commotion;
  • acts of foreseeable violence;
  • acts involving military operations; and/or
  • war, invasion, or civil war — whether it’s declared or not.


These general exclusions apply to the whole policy. These exclusions apply throughout your period of insurance — including before your journey, and while you’re on your journey.

We can still help

For more than 40 years, we have supported customers through travel disruptions. Our team is here to provide expert care and support.

If you are travelling and:

  • you need emergency medical assistance
  • an unexpected event stops you from returning to Australia, or
  • you need to source alternative transport arrangements, please contact our 24/7 emergency assistance team on +61 2 9191 1180 or email us on [email protected].

Making a claim

  • You may still be covered for events and losses which are unrelated to this event. For example, a fall or trip in the bathroom, a foodborne illness which means you need to seek medical care, or your wallet or purse is stolen at a train station.
  • If you are unsure, you can call our emergency assistance team on  +61 2 9191 1180  or if the matter is not urgent you can make a claim at My SCTI and we can follow up with you.
  • Please keep all your receipts and invoices for any payments you have made. You can upload these when you submit your claim.

Above all, we want you to stay safe. Please follow any instructions from authorities and experts.

The SCTI team